We are searching for a bilingual Universal Banker / SR CSR for our client in Artesia, CA!
RESPONSIBLITIES:
1. Greet and assist Bank clients and provide them exceptional service.
2. Responsible for providing exceptional customer service
3. Perform a variety of routine banking transactions (teller and platform)
4. Participates in opening and closing branch procedures
5. Able to handle high volume of calls
6. Processes deposits, withdrawals, Checks cashing, loan payments and other transactions such as issuing cashier's checks.
7. Conduct daily proof of ATM and cash on hand.
8. Assist in opening and closing the vault daily; assists in balancing vault currency and coin.
9. Be able to refer the customers to the appropriate team members for their banking needs.
10. Balances cash drawer daily.
11. Keeps the workstation neat, clean and well stocked with supplies and brochure materials.
12. Any additional task assigned by Branch Management
13. Serve as the primary point of contact for complex client inquiries and problem resolution.
14. Provide guidance and mentorship to junior bankers and teller staff to ensure adherence to policies and procedures.
15. Assist Branch Management in monitoring daily operations, compliance, and risk management activities.
16. Support sales initiatives by identifying client needs and recommending appropriate banking products and services.
17. Handle escalated service issues promptly and professionally to maintain client satisfaction.
18. Participate in branch audits and ensure regulatory compliance with all banking laws and internal policies.
19. Assist in training new team members on branch operations, systems, and customer service standards.
20. Contribute to achieving branch goals by actively engaging in business development and cross-selling opportunities.
REQUIREMENTS:
1. Effective communication skills.
2. Bilingual - Mandarin, Cantonese, Taiwanese, Tagalog, Hindi, Persian or similar languages - Very diverse demographic area
3. High School diploma or general education degree (GED); Minimum 2 year of banking experience
4. Knowledge of banking products and services
5. Basic knowledge in branch teller activities, terminology and products and services
6. Basic computer and typing skills.
7. Basic math skills.
8. Good organizational skills.
9. Ability to work with a minimum supervision while performing daily duties.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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