IT Helpdesk Job at Professional Search Group, Irvine, CA

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  • Professional Search Group
  • Irvine, CA

Job Description

Professional Search Group has partnered with a growing organization to identify a temporary, entry-level IT Support Technician to provide hands-on technical support to end users and assist with day-to-day IT operations. This role is ideal for someone with foundational IT support experience, strong troubleshooting skills, and a customer-service mindset.

The ideal candidate will have 1+ year of IT support experience , a solid understanding of networking fundamentals, and the ability to clearly communicate technical concepts to non-technical users. A proactive, “can-do” attitude and strong interpersonal skills are essential.

 

Objectives of the Role

  • Provide day-to-day technical support to end users, resolving hardware, software, and basic network issues
  • Troubleshoot and support PCs, macOS devices, printers, and peripherals
  • Perform routine IT maintenance and assist with user account management and Active Directory under the guidance of a Senior Systems Administrator
  • Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift up to 40 lbs)
  • Document troubleshooting steps, resolutions, and procedures as directed

 

Key Responsibilities

  • Apply networking fundamentals (IP addressing, subnetting, routing, and switching) to assist with basic network troubleshooting
  • Assist with the setup and maintenance of networked printers and VoIP phones
  • Deliver exceptional customer service with a professional and collaborative approach across departments
  • Proactively identify and resolve IT issues as they arise
  • Explain technical issues and solutions clearly and patiently to non-technical users

 

Required Education, Experience & Skills

  • 1+ year of experience providing IT support in a professional environment
  • Basic understanding of networking fundamentals (IP addressing, subnetting, routing)
  • Experience troubleshooting hardware and software issues on Windows and macOS platforms
  • Familiarity with Active Directory and user account management
  • Experience supporting IT hardware including printers, VoIP phones, and peripherals

 

Preferred Qualifications

  • Familiarity with Microsoft environments, Office 365, and Google Workspace administration
  • CompTIA A+ and/or Network+ certification
  • Exposure to Cisco or Fortinet networking equipment
  • Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise)
  • Basic knowledge of backup technologies such as ArcServe, Datto, or Veeam

 

Job Tags

Temporary work, Work at office,

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