Job Description

AP Systems Support Specialist

Location: Irving, TX

Work Setting: Hybrid (3 days onsite / 2 days remote)

Schedule: 8:00 AM – 5:00 PM (flexible start/finish)

We’re seeking an AP Systems Support Specialist to deliver high-quality functional support for an enterprise-level AP automation platform . This opportunity combines a strong accounting background with hands-on experience in AP automation and ERP ecosystems. You’ll troubleshoot issues, guide customers on best practices, and manage end-to-end resolutions across multiple accounts.

This is a customer-focused, problem-solving, and highly collaborative position, working closely with Sales, Implementation, Product/R&D, and IT teams.

What You’ll Do

• Provide functional support by analyzing requests, documenting findings, and delivering timely resolutions.
• Advise customers on configuration, adoption, and best practices to optimize AP automation.
• Manage a portfolio of ~80–100 client accounts, handling tickets ranging from quick fixes to longer investigations.
• Communicate clearly and proactively, primarily via email and scheduled client calls.
• Partner cross-functionally to resolve issues and minimize escalations.
• Support seamless transitions from Implementation to Support post-go-live.
• Contribute product feedback and share process improvements with internal teams.
• Participate in knowledge-sharing sessions and operational reviews.

What You’ll Bring

Required:

• Degree in Accounting or equivalent AP experience.
• Familiarity with AP automation platforms and empathy for daily AP team challenges.
• Experience with ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks Desktop/Online, Microsoft GP, CDK).
• Excellent written and verbal communication skills.
• Strong analytical and organizational skills; able to manage multiple clients and priorities simultaneously.

Preferred:

• Previous SaaS support or AP automation experience.
• Familiarity with ticketing systems or CRM platforms.
• Bilingual in French or Spanish (a plus).

Who You Are

• Curious and proactive learner who thrives on solving complex problems.
• Empathetic, patient, and customer-oriented.
• Organized multitasker with exceptional follow-through.
• Collaborative teammate who owns issues through resolution.

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