Job Description

In this position, the Team Lead will be responsible for interpreting insured and agency analytics, work collaboratively across the organization, execute processes to identify and address Rate Evasion, identify potential areas of risk and work internally with Claims, Sales, Product and Customer Care and directly with insured and agencies to resolve findings. At all times represent the brand, deliver Six Sigma results while maintaining the highest level of customer experience. This role will be focused on Massachusetts state results and responsibilities that extend across New England and New York.

To meet the needs of our organizations and the clients we services your role may be asked to support Customer Care inquiries, Endorsement processing, quoting and any other activities that will support the organizations success. Further, the Team Lead will have responsibility in overseeing Customer Care general support, including but not limited to supporting endorsements as well as monitoring service level.

Responsibilities

• Become a knowledge resource for state regulator requirements, the firm’s products and underwriting guidelines and philosophy.
• Maintain documentation of department procedures.
• Provide feedback and input into potential process improvements.
• Deliver timely and accurate progress reports and monthly business results as required.
• Execute and maintain a repeatable Rate Pursuit analytical process that evaluates insured’s and our agency force.
• Constantly and consistently evaluate methods that will enable the firm to maximize premium collection.
• Be available and approachable and thoughtfully address escalated issues, complaints, questions and inquiries.
• Execute multiple Rate Pursuit, New Business and Renewal projects. This may include home inspections, new business policies, umbrella renewal questionnaires, driver discovery, questionable risk referrals and garaging analysis.
• Work closely with the Claims department to evaluate trends and take appropriate Underwriting action.
• Be the lead trainer for new underwriting associates and maintain all training procedures
• Be responsible for quality assurance checks of the teams tasks and report to supervisor
• Function in leadership capacity when management is unavailable
• Capable of working independently with minimal supervision
• Serve as point of contact for Marketing and collaborate on positioning agencies
• Assess team for training opportunities and development needs to ensure opportunity of growth
• Set a professional example in both approach and work ethic
• Special projects as assigned
• Some travel will be required

Knowledge, Skills, and Abilities Required:

• Experience in analyzing and interpreting qualitative and quantitative data/results.
• Excellent organizational and communication skills.
• Exceptional analytical, critical thinking and problem solving skills.
• Strong knowledge of customer care techniques and processes.
• Excellent written and oral communication skills.
• Ability to multitask.
• Sound knowledge of Microsoft Office with good - excellent EXCEL skills

Education & Experience:

• The ideal candidate will possess 4-6 years of relevant underwriting experience.
• Personal Lines Auto and Home experience preferred.
• P&C Licensed

Salary Range:

The pay range for this position is $68,500 to $109,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Benefits & Perks :

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job Tags

Similar Jobs