Job Description

ABOUT US:
At Ayu Bakehouse, we're about creating exceptional baked goods and memorable customer experiences. Our aim is to bring joy to our community with high-quality products, a welcoming atmosphere, and a commitment to sustainability. We’re looking for a passionate and experienced Bakery Retail Store Manager to help us deliver on these goals.

THE ROLE:
As the Bakery Retail Store Manager at Ayu Bakehouse, you set the tone for our guest experience and team culture. You are responsible for the day-to-day excellence of the store, leading with consistency, presence, and care. Your role is to ensure operations run smoothly, hospitality feels genuine, products are showcased beautifully, and our values of sustainability, generosity, and customer satisfaction are reflected in every detail.

MAIN RESPONSIBILITIES:

Customer Experience & Leadership

• Lead by example reflecting Ayu’s values
• Coach staff in real time on service, product knowledge and upselling
• Maintain an atmosphere that is inviting to guests

Team Management and Development

• Build a motivated, accountable team through clear communication, ongoing feedback, and recognition.
• Foster a positive, professional culture where expectations are clear and follow-through is consistent.
• Conduct regular check-ins with staff to support growth and alignment.
• Keep team up to date on product knowledge and presentation practices

Operational Excellence

• Ensure systems and daily routines are executed reliably
• Oversee waste sorting (compost, recycling, landfill) and maintain accountability for sustainable practices
• Keep signage, displays, and store appearance tidy and current; request replacements or updates as needed
• Maintain communication platforms (Slack, schedules, notes) to keep staff informed and connected

Financial and Administrative Tasks

• Manage inventory, forecasting and ordering to meet sales and waste-reduction goals
• Oversee cash handling and daily reporting with accuracy and integrity
• Effective use of technology such as: Mac Systems, Square, Slack , Alarm.com, Sonos, Google Apps

QUALIFICATIONS:

• Background in hospitality management and food & beverage
• Proven leadership experience; strong communication and problem-solving skills
• Barista experience preferred
• Ability to manage multiple priorities and stay calm under pressure
• Capable of standing for an 8-hour shift and ability to lift 50+lbs 
• DOH certification required - company will cover cost of if needed
• This position requires weekend and holiday availability
• 40-50hrs per week

PERSONAL TRAITS:

• Enthusiastic and approachable with a passion for customer service
• Organized, detail-oriented, and proactive about maintaining standards
• Values sustainability, community connection, and responsible waste management
• Thrives in a fast-paced environment and adapts to changing needs

If you have a love for great food, great people, and a commitment to sustainability, we’d love to meet you.

*This job description is intended to provide a general overview of the position and expectations for this role. It is not a complete statement of duties, responsibilities, or requirements.

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