Commercial Night Service Advisor job at Rowe Ford Sales Westbrook, ME, US

Job Description

```html Rowe Ford Sales is seeking a dedicated Commercial Night Service Advisor to join our team in Westbrook, ME. This role involves providing exceptional customer service during night hours, managing commercial vehicle service needs, and ensuring smooth night operations. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to work independently in a fast-paced environment. Responsibilities

Serve as the primary point of contact for commercial customers during night service hours
Coordinate and schedule service appointments to maximize efficiency and customer satisfaction
Communicate clearly with customers regarding vehicle repairs, estimates, and timelines
Work closely with technicians and parts departments to ensure timely service completion
Maintain accurate records of customer interactions and service orders
Promote additional services and upsell when appropriate to increase service department revenue
Manage night service workflow to ensure smooth operation and minimal delays

Requirements

Previous experience in automotive service advising or related customer service role preferred
Excellent communication and interpersonal skills
Ability to work night shifts consistently
Strong organizational and multitasking abilities
Basic knowledge of commercial vehicles and service processes is a plus
Proficiency with computer systems and service management software

Benefits

Competitive salary ranging from $75,000.00 to $120,000.00 per year, paid weekly
Comprehensive health, dental, and vision insurance plans
Retirement savings plan with company match
Paid time off and holiday pay
Opportunities for professional development and career growth
Supportive and friendly work environment

About the Company Rowe Ford Sales has been a trusted automotive dealer in Westbrook, ME, committed to delivering quality vehicles and outstanding customer service. We pride ourselves on cultivating a positive workplace, offering exceptional products and services, and supporting our employees’ growth and success. Join our team and be part of a company that values integrity, teamwork, and excellence. ```

Job Tags

Weekly pay, Full time,

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