Job Description

Seeking Senior Technical Business Analysts for our Fortune 5 Healthcare client.

Hybrid (3+ days/week) - Hartford, CT

C2H role open to GC, USC.

Must be willing to convert to FTE

Specify if applying for Role 1 or Role 2.

Will not consider 3rd party vendors. Please no phone calls.

Role 1: Senior Technical BA

Must Have Qualifications

• 10+ years of experience as a Technical Business Analyst specializing in software application delivery.
• Proven ability to work as an engaged team member, demonstrating critical thinking, proactive communication, and active contribution to team objectives.
• Exceptional written and verbal communication skills for clear and effective stakeholder engagement.
• Hands-on experience with large-scale Agile programs, including 3-month planning cycles and 2-week sprint execution.
• Strong capability to collaborate with cross-functional stakeholders, including Product Managers, Engineering Leads, and Business Operations Leads.
• Expertise in leading and contributing to epic and feature discovery and refinement sessions, identifying requirements and gaps.
• Ability to independently determine next steps and drive work forward to meet objectives.
• Skilled in creating process and data flow diagrams to support technical and business requirements.
• Proficient in communicating effectively with developers and IT teams to ensure alignment and clarity.
• Demonstrated ability to produce and maintain high-quality documentation for technical and business processes.
• Experience in developing and maintaining field-level mapping spreadsheets and related documentation.
• Foundational understanding of programming concepts and strong knowledge of API usage, documentation standards, data formats, testing tools, and implementation practices.

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.
• Beginner-level certifications in Artificial Intelligence / Agentic AI.

Nice to Have

• Prior experience in Secure Messaging.
• Experience with building AI Agents.

Role 2: Senior Technical Business Analyst

Responsibilities:

• Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
• Documenting API/data interface/technical requirements
• Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.
• Ensure conversation flows adhere to technical feasibility and system constraints

Required Qualifications

• 7+ years professional experience in the software industry, in a Technical Business Analyst role
• Proficient with process flow software such as LucidChart and/or Visio
• Knowledge of API interfaces required to support conversational dialog
• Experience with API integration tools such as Postman or Swagger or similar tools
• Highly motivated, independent worker with a pulse on industry trends and best practices.
• Excellent written and verbal communication skills
• Ability to work collaboratively in a highly matrixed environment.

Preferred Qualifications

• Experience as a Business or Information Architect.
• Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment.
• Experience with scaled agile (SAFe) methodology

Education

Bachelor’s degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience.

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