Job Description

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.

Purpose: Crystal Clean is seeking a contribution minded Collections Process Supervisor to join our Collections Team. Now is an exciting time to join us and become an integral part of the collections team, supervising a team throughout customer contact and collections process.

The role will influence, drive process improvement, implement change, and proactively lead a team of collection associates while demonstrating a high level of transparency, accountability, and collaboration cross-functionally.

Essential Duties

• Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts.
• Reviews and develops policies and procedures and ensures compliance.
• Monitors collections activity for quality.
• Reviews and ensures monthly production targets are achieved.
• Manages the professional development of direct reports by establishing annual goals and objectives for each and advises staff on progress.
• Drive continuous process improvement and standardization in the collection processes by leading projects to implement automation and improve processes to achieve better productivity and efficiency.
• Build and maintain strong, collaborative relationships with cross-functional stakeholders to optimize the collections process.
• Assist with or be responsible for other duties and ad hoc projects as assigned

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies

• Experience in leading, training, and developing direct reports.
• Demonstrated experience in process improvement, including ERP and collection systems.
• Excellent attention to detail and problem-solving skills.
• Strong written and verbal communication abilities
• Present a positive image of Crystal Clean to fellow employees, external contacts, the general public

Work Experience

• Approximately 7-10 years of experience in collections, cash application, or customer invoicing, with 3+ years of supervisor experience.

Education, Certificates, Licenses, or Designations

• Bachelor’s degree in accounting, Finance, Business Administration or related field or another combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

Specific Skills

• Experience supervising and leading teams
• The ability and desire to be a team player is crucial
• NetSuite experience a plus
• Versapay experience a plus
• Proficient in use of Microsoft Office applications

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated salary range for this position is $65,000-$75,000, and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

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