Must have SQL queries or Crystal Reports experience. Madison CT.
We are looking for an Application side/Software Support professional for our growing company! This support specialist will also be testing and document new versions of software releases.
This is not a Desktop or Help Desk role, we need someone experienced with software support using SQL and ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis on the application side.
You will need to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to our customers and other team members is essential to be successful. Some of the technology you will work with includes SQL, Oracle, JIRA, Outlook and Teams or Webex.
Requirements:·
· 1-2 years of experience supporting software applications with experience writing queries in SQL, Oracle, or Crystal Reports
· Specialized experience working with database driven applications and business driven customization in a Software application environment (not Help Desk, not Desktop)
· We will consider a junior level candidate Degree in Computer Science preferred
· Previous work experience using ticketing (Jira, ServiceNow, Zendesk, etc) preferred
· Excellent verbal and written communication skills
· Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution
· Ability to write and communicate technical problems with software developers and internal personnel as needed
· Strong attention to detail· Strong customer service-oriented phone skills
...labor, inventory entry) for management meetings Reporting Structure Reports to:Partner (Steve Wong) andDirector of Operations (Kaitlin Marron) Check-ins: Weekly one-on-one Tools : Google Drive, Toast, EOTG, Slack, Google Sheets (optional for task tracking)...
...Maintenance Technician Overview The Maintenance Technician is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain production and facility equipment according to safety, predictive and productive maintenance systems...
...environment, wearing stylish scrubs, helping patients feel confident about their smiles, and building a career youll be proud of. No experience or certification required! Enjoy great pay, hands-on training, and a flexible weekday schedule (MondayFriday, 95). The...
**Assembly Technician - Medical Device Manufacturing | Longmont, CO****Build products that save lives in a clean, high-tech environment**We're looking for detail-oriented Assembly Technicians to join our growing medical device manufacturing team in Longmont, CO. In this...
...Position: Math Tutor (Grades 512) DMV Area Company: Learning a la Carte Location: Washington DC / Maryland / Virginia (in-person & virtual) Role: Sub-contract tutoring specialist About Us Learning a la Carte is a premier tutoring firm providing individualized...