Refund and Returns Policy

Return and Refund Information:
At LilyLauraDesign.com, we want you to be completely satisfied with your personalised
engraved items. We take great care in creating each piece to meet your expectations.
However, if you encounter any issues with your order, we are here to assist you. Please
read the following return and refund information to understand our policies.
Return Policy: Due to the personalised nature of our engraved items, we do not accept
returns or offer refunds unless there is a mistake or damage caused by our error. We
strive to ensure the utmost accuracy and quality in each product we deliver. In the rare
event that you receive an item with a mistake or damage caused by us, please contact
our customer support team within 7 days of receiving your order.
To initiate the return process, please provide our customer support team with details
and photographic evidence of the mistake or damage. Our team will assess the
situation and provide you with instructions for returning the item. Once we receive the
item back at our facility, we will thoroughly examine it and proceed with the necessary
amendments or replacements, if required.
Please note that returned items must be unused and in their original condition. We
recommend using a trackable shipping service to ensure the safe return of the item to
our address. Please allow reasonable time for us to process your return and make the
necessary amendments or replacements.
Refund Policy: As mentioned earlier, we do not offer refunds for personalised engraved
items unless the mistake or damage is caused by our error. In such cases, we will gladly
rectify the issue by providing the appropriate amendments or replacements for your
item.
If you have any further questions or concerns about our return and refund policy, please
don’t hesitate to contact our customer support team at support@lilylauradesign.com.
We are here to ensure your satisfaction with your purchase at LilyLauraDesign.com.