Watch Repair Coordinator Job at Razny Jewelers, Highland Park, IL

d2ZGQVFrN1ZhcG1zdWVsdVVrYkg3Q0RQbGc9PQ==
  • Razny Jewelers
  • Highland Park, IL

Job Description

We are seeking a detail-oriented and reliable individual to support our watch repair and shipping operations. This role focuses on processing repairs, assisting with parts and special orders, and ensuring shipments are handled accurately and on time. The ideal candidate will be organized, proactive, and comfortable working with multiple brands and systems.

Responsibilities

Order & Parts Support

  • Assist sales associates with inquiries related to parts, straps, links, and availability.
  • Place special and part orders across multiple brands (Rolex/Tudor, Patek, Breitling, Tag Heuer, Cartier, etc.).
  • Research parts, pricing, and strap lengths using brand portals.
  • Receive incoming parts (straps, buckles, links, gaskets, bracelets) and help process them for SKU assignment.
  • Prepare and organize invoices and paperwork for processing.

Repair Processing & Shipping

  • Receive and log watch repairs across 30+ luxury brands.
  • Prepare watches for shipment, ensuring correct tagging, packaging, and documentation.
  • Process shipments using Zing or coordinate pickups with Malca when needed.
  • Follow specific brand requirements (e.g., Rolex WSC access, Patek Salesforce processing).
  • Monitor and restock shipping supplies to ensure packaging accuracy and safety.

Client & Store Communication

  • Assist with sending repair estimates to clients via email, phone, or podium for approval.
  • Update repair/job tickets in Crystal once client approvals are received.
  • Communicate with sales associates regarding repair statuses, order updates, and estimated timelines.
  • Support client services with strap orders and watch intake questions.
  • Help with transfers of jobs and parts between stores.

Tracking & Documentation

  • Enter service costs into Crystal and maintain accurate records in Google Sheets.
  • Process paperwork when watches return from service and prepare them for client pickup or store transfer.
  • Assist with logging invoices and maintaining organized records for parts and repairs.

Qualifications

  • Prior experience in shipping, logistics, or retail operations preferred.
  • Strong attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment.
  • Comfortable using tracking systems, spreadsheets, and brand portals (training provided).
  • Excellent communication and organizational skills.

Job Tags

Similar Jobs

Denali Water Solutions LLC

Class A or B CDL Bob Truck Driver - Req ID: 3668 Job at Denali Water Solutions LLC

 ...Employees. Apply to join our team today! Class A or B Bob Truck Driver Dardanelle, AR - M ust be able to travel Hourly / Full-...  ...and disconnect air and electrical lines as required Collect delivery instructions from dispatchers, area managers, or supervisors... 

Critchfield Mechanical, Inc.

Marketing Specialist Job at Critchfield Mechanical, Inc.

 ...Position Summary: We are seeking a strategic and results-driven Marketing Specialist to lead our marketing efforts and support business initiatives. The ideal candidate will have a strong understanding of B2B marketing in the construction industry, with experience developing... 

Hilton Garden Inn Columbus (GA)

Bartender Job at Hilton Garden Inn Columbus (GA)

BartenderThe Bartender requires a passion for mixology, excellent customer service skills, and the ability to work in a fast-paced environment...  ...* Ability to work evenings, weekends, and holidaysAperture Hotels is an established hotel management company with a management... 

Jovie of NC + TN

Full Time Nanny Job at Jovie of NC + TN

 ...About the Family This adventurous, military family recently relocated to Asheville after years of moving and is excited to welcome a nanny who can become part of their vibrant, music-loving home. Mom is a physician and Dad is a stay-at-home parent, both with Navy... 

Atlas International, Inc

Administrative Assistant - Processor Job at Atlas International, Inc

Job Posting: Administrative Assistant - Order Processing & Logistics About Atlas International, Inc. Established in 2005, Atlas International, Inc. is a dedicated leader in superior kitchen and bath products, including popular brands like ARIEL Bath (known for high...