Job Description

NO PHONE CALLS OR AGENCIES PLEASE.

ATS Travel is a dynamic Destination Management Company specializing in leisure group travel , tailor-made tours, special interest groups and tour series. Established in 2008, our aim is to provide a personalized, dedicated and friendly service. With a focus on unrivalled attention to detail, we use our local expertise to create bespoke itineraries, whilst offering the best value for money. Each of our 5 offices has a team of multilingual travel experts who design bespoke programs to meet your requirements, budget and aspirations.

TOUR OPERATIONS & CLIENT RELATIONS EXECUTIVE ITALIAN INBOUND GROUP TRAVEL

We are looking for a TOUR & TRAVEL PROJECT MANAGER – USA (Leisure Groups & FIT)to join our expert team based in MIAMI .

If you are passionate about travel and the organization of leisure group trips in the US, eager to grow in a stimulating international environment and contribute to the success of a fast-growing company, this opportunity is for you.

Key Required Skills and Qualities

• Languages: Excellent command of English and Italian, plus at least one additional language among Spanish or Portuguese.
• Experience: Minimum 3 years of experience within a DMC or tour operator in an operational role for groups or FIT. Proven experience in managing group or FIT operations.
• Destination Knowledge: Strong knowledge of the USA as a tourist destination;.
• Communication: Excellent verbal and written communication skills.
• Energy: Passion for the fast-paced travel industry, motivation to grow professionally and achieve ambitious goals.
• Flexibility: Ability to adapt to constantly evolving situations; openness to new ideas and different cultures.
• Problem-Solving: Ability to identify, analyze, and resolve existing or potential issues with appropriate solutions.
• Team Spirit: Ability to work effectively within a team while remaining autonomous, following procedures and guidelines.
• Reliability: Awareness of your strengths and areas for improvement.
• Organization: Strong attention to detail, ability to work under pressure, manage multiple tasks simultaneously, and meet deadlines and priorities.
• Tools: Proficiency in Excel; knowledge of QuickBooks.

Job Summary

• Ensure full booking and operational management for groups traveling in the US.
• Calculate technical timings and manage all logistical aspects of tours.
• Ensure all services are booked on time, correctly entered into the system, and confirmed with suppliers.
• Collaborate with clients and the sales team to understand needs and provide optimal solutions.
• Deliver excellent customer service to partner tour operators and their passengers.
• Build and maintain strong relationships with clients and suppliers.

Key Responsibilities

• Review operational documents and tools to ensure accuracy and completeness of information.
• Identify the most suitable products and services according to client needs, budgets, and timelines.
• Negotiate with suppliers to optimize margins without compromising quality.
• Manage supplier confirmations and contractual conditions in line with client requirements.
• Prepare and verify rooming lists, technical itineraries, and vouchers, keeping systems and partners fully updated.
• Send revised proformas to clients within deadlines and follow up on payments according to agreed schedules.
• Coordinate with the accounting department to ensure compliance with payment terms for both clients and suppliers.
• Check and resolve any discrepancies in supplier invoices.
• Maintain complete and up-to-date operational files to ensure service continuity in case of absence.
• Participate in fam trips and site inspections to deepen product knowledge.
• Provide occasional weekend on-call duty according to the schedule.

Position Details

• Location: Hallandale Beach
• Contract Type: Full-time permanent contract – 1 position available
• Work Mode: Hybrid – 3 days in the office, 2 days remote
• Environment: International, dynamic, and fast-growing

Job Type: Full-time

Experience:

• DMC: 3 years (Required)
• Tour Operator: 2 year (Required)

REQUIRED Languages:

• English
• Italian

PREFERRED Languages:

• Spanish
• Portuguese

Work Location : Hybrid remote in Hallandale Beach, FL (USA) 

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