Shift Leader Job at ITCO Solutions, Inc., Westlake Village, CA

dy9wS1NrUGFZcHlqdGUxdVVFSEc3aXJQa2c9PQ==
  • ITCO Solutions, Inc.
  • Westlake Village, CA

Job Description

Onsite at Westlake Village, CA

Contract

The Shift Leader role is crucial for orchestrating and supervising daily operations within a dynamic and fast-paced workspace. This position is responsible for the workflow of the entire processing office to achieve efficient and deadline-driven productivity goals while resolving any potential issues that may arise during the shift. The Shift Leader holds a pivotal responsibility in upholding efficiency, communication, and team morale in a 125+ group environment.

Responsibilities:

Workflow Oversight:

  • Efficiently allocate resources to match the demands of the workflow.
  • Adjust staffing levels when necessary to accommodate fluctuations in workload.
  • Identify any hindrances or areas for enhancement in the workflow and execute remedies.
  • Clearly communicate daily directions, updates, and goals throughout the shift.
  • Monitor work progress and guarantee adherence to established benchmarks and deadlines.
  • Track, assess, and report the status of workflow to senior management at the start, mid, and end of shift.

Staff Fulfillment:

  • Work with department leads to determine staffing needs, provide feedback on productivity and accuracy of work, and provide strategic guidance.
  • Collaborate with Trainers to recognize areas where training is needed and opportunities for skill enhancement or position advancement.
  • In coordination with the Staff Manager, determine staff numbers, ends, replacements, and positions needed for the next shift and the next day.
  • Analyze staffing patterns, historical data, and trends to make informed/proactive decisions regarding staffing levels, overtime, and other labor-related matters.

Shift Coordination:

  • Coordinate the commencement and conclusion of shifts, ensuring a seamless handover between incoming and outgoing teams.
  • Manage the transfer of responsibilities during shift transitions, ensuring effective information exchange.
  • Problem resolution and conflict management ability to address any emergent challenges or conflicts during the shift, spanning interpersonal clashes, technical impediments, or equipment glitches.
  • Quality assurance - monitor the caliber of work produced by team members, guaranteeing alignment with established quality benchmarks.
  • Regularly review productivity, conduct quality evaluations, and apply corrective measures.
  • Act as the focal point of contact for team members and upper management, disseminating pertinent information, updates, and concerns as needed.
  • Foster transparent communication channels to facilitate the smooth flow of information within team.
  • Ensure strict adherence to safety protocols, guidelines, and state laws, maintaining a secure work environment.

Qualifications:

  • Prior experience in a leadership or supervisory capacity, preferably within a fast-paced large office.
  • Self-managed with excellent organizational and multitasking skills
  • Proficient in communication and interpersonal skills to effectively oversee a diverse team.
  • Proficiency in problem-solving to effectively manage shift-related challenges.
  • Organizational adeptness for orchestrating workflow and shift coordination.
  • Ability to remain composed under pressure and make swift decisions when necessary.
  • Proficient in MS Suite, Excel, and relevant software tools and systems.
  • High level of attention to detail and accuracy in record-keeping and reporting.

Job Tags

Contract work, Work at office, Shift work,

Similar Jobs

The Strategies

Housekeeping Supervisor Job at The Strategies

 ...About the Role The Housekeeping and Laundry Supervisor is responsible for coordinating and supervising housekeeping and laundry services to ensure a clean, sanitary, and safe environment for residents, staff, and visitors in a skilled nursing facility. This role... 

WebToMed, L.L.C.

Search Engine Optimization (SEO) Specialist Job at WebToMed, L.L.C.

Imagine advancing your career in the booming medical online marketing industry. This is your rare opportunity to join an established...  ...SEO marketing strategy~Recommend and integrate the latest search engine optimization techniques~Conduct keyword research related to... 

GIA Legacy Planning

Insurance Sales Agent - Work from Home Job at GIA Legacy Planning

 ...Insurance Sales Agent Location: [Remote Position/Work from Home] Job Type: [Full-Time/Part-Time] Compensation: [Uncapped Commission-Based] About Us: GIA Legacy Planning is a dynamic and client-focused insurance agency. Our innovative and growing business... 

Polaris Industries

Supplier Quality Engineer Job at Polaris Industries

With a positive attitude, strong leadership techniques, and with minimal oversight, the Supplier Quality Engineer leads all 3 rd party plant audits, supplier quality activities and supports the operations organization. The successful candidate will work in conjunction with...

Morgan Murphy Media

Marketing Consultant Job at Morgan Murphy Media

 ...Marketing Consultant About the Role KOAM is seeking a motivated, self-driven Marketing Consultant to join our Sales Team. In this role, you will partner with local businesses to help them grow and succeed by offering premium digital, social and streaming inventory...