Shift Leader Job at ITCO Solutions, Inc., Westlake Village, CA

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  • ITCO Solutions, Inc.
  • Westlake Village, CA

Job Description

Onsite at Westlake Village, CA

Contract

The Shift Leader role is crucial for orchestrating and supervising daily operations within a dynamic and fast-paced workspace. This position is responsible for the workflow of the entire processing office to achieve efficient and deadline-driven productivity goals while resolving any potential issues that may arise during the shift. The Shift Leader holds a pivotal responsibility in upholding efficiency, communication, and team morale in a 125+ group environment.

Responsibilities:

Workflow Oversight:

  • Efficiently allocate resources to match the demands of the workflow.
  • Adjust staffing levels when necessary to accommodate fluctuations in workload.
  • Identify any hindrances or areas for enhancement in the workflow and execute remedies.
  • Clearly communicate daily directions, updates, and goals throughout the shift.
  • Monitor work progress and guarantee adherence to established benchmarks and deadlines.
  • Track, assess, and report the status of workflow to senior management at the start, mid, and end of shift.

Staff Fulfillment:

  • Work with department leads to determine staffing needs, provide feedback on productivity and accuracy of work, and provide strategic guidance.
  • Collaborate with Trainers to recognize areas where training is needed and opportunities for skill enhancement or position advancement.
  • In coordination with the Staff Manager, determine staff numbers, ends, replacements, and positions needed for the next shift and the next day.
  • Analyze staffing patterns, historical data, and trends to make informed/proactive decisions regarding staffing levels, overtime, and other labor-related matters.

Shift Coordination:

  • Coordinate the commencement and conclusion of shifts, ensuring a seamless handover between incoming and outgoing teams.
  • Manage the transfer of responsibilities during shift transitions, ensuring effective information exchange.
  • Problem resolution and conflict management ability to address any emergent challenges or conflicts during the shift, spanning interpersonal clashes, technical impediments, or equipment glitches.
  • Quality assurance - monitor the caliber of work produced by team members, guaranteeing alignment with established quality benchmarks.
  • Regularly review productivity, conduct quality evaluations, and apply corrective measures.
  • Act as the focal point of contact for team members and upper management, disseminating pertinent information, updates, and concerns as needed.
  • Foster transparent communication channels to facilitate the smooth flow of information within team.
  • Ensure strict adherence to safety protocols, guidelines, and state laws, maintaining a secure work environment.

Qualifications:

  • Prior experience in a leadership or supervisory capacity, preferably within a fast-paced large office.
  • Self-managed with excellent organizational and multitasking skills
  • Proficient in communication and interpersonal skills to effectively oversee a diverse team.
  • Proficiency in problem-solving to effectively manage shift-related challenges.
  • Organizational adeptness for orchestrating workflow and shift coordination.
  • Ability to remain composed under pressure and make swift decisions when necessary.
  • Proficient in MS Suite, Excel, and relevant software tools and systems.
  • High level of attention to detail and accuracy in record-keeping and reporting.

Job Tags

Contract work, Work at office, Shift work,

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