Job Description

Onsite at Westlake Village, CA

Contract

The Shift Leader role is crucial for orchestrating and supervising daily operations within a dynamic and fast-paced workspace. This position is responsible for the workflow of the entire processing office to achieve efficient and deadline-driven productivity goals while resolving any potential issues that may arise during the shift. The Shift Leader holds a pivotal responsibility in upholding efficiency, communication, and team morale in a 125+ group environment.

Responsibilities:

Workflow Oversight:

• Efficiently allocate resources to match the demands of the workflow.
• Adjust staffing levels when necessary to accommodate fluctuations in workload.
• Identify any hindrances or areas for enhancement in the workflow and execute remedies.
• Clearly communicate daily directions, updates, and goals throughout the shift.
• Monitor work progress and guarantee adherence to established benchmarks and deadlines.
• Track, assess, and report the status of workflow to senior management at the start, mid, and end of shift.

Staff Fulfillment:

• Work with department leads to determine staffing needs, provide feedback on productivity and accuracy of work, and provide strategic guidance.
• Collaborate with Trainers to recognize areas where training is needed and opportunities for skill enhancement or position advancement.
• In coordination with the Staff Manager, determine staff numbers, ends, replacements, and positions needed for the next shift and the next day.
• Analyze staffing patterns, historical data, and trends to make informed/proactive decisions regarding staffing levels, overtime, and other labor-related matters.

Shift Coordination:

• Coordinate the commencement and conclusion of shifts, ensuring a seamless handover between incoming and outgoing teams.
• Manage the transfer of responsibilities during shift transitions, ensuring effective information exchange.
• Problem resolution and conflict management ability to address any emergent challenges or conflicts during the shift, spanning interpersonal clashes, technical impediments, or equipment glitches.
• Quality assurance - monitor the caliber of work produced by team members, guaranteeing alignment with established quality benchmarks.
• Regularly review productivity, conduct quality evaluations, and apply corrective measures.
• Act as the focal point of contact for team members and upper management, disseminating pertinent information, updates, and concerns as needed.
• Foster transparent communication channels to facilitate the smooth flow of information within team.
• Ensure strict adherence to safety protocols, guidelines, and state laws, maintaining a secure work environment.

Qualifications:

• Prior experience in a leadership or supervisory capacity, preferably within a fast-paced large office.
• Self-managed with excellent organizational and multitasking skills
• Proficient in communication and interpersonal skills to effectively oversee a diverse team.
• Proficiency in problem-solving to effectively manage shift-related challenges.
• Organizational adeptness for orchestrating workflow and shift coordination.
• Ability to remain composed under pressure and make swift decisions when necessary.
• Proficient in MS Suite, Excel, and relevant software tools and systems.
• High level of attention to detail and accuracy in record-keeping and reporting.

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