Service Desk Analyst Job at Tekgence Inc, Malvern, PA

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  • Tekgence Inc
  • Malvern, PA

Job Description

*** local candidates needed for onsite client eval***

1st agent : 7 am – 4 pm EST

2nd Agent : 7:30 am – 4:30 pm EST

3rd Agent : 8 am – 5 pm EST

4th Agent : 8:30 am – 5:30 pm EST

For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).

- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.

- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.

- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.

- Provide self-serve capabilities for common requests for Service Desk

Job Tags

Local area,

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