Job Title: Fulfillment Associate, Document Management and Processing
Location: Austin, TX 78735 100% onsite
Pay: Up to $24 an hour, W2
Temp Duration: 3 months, with potential to extend or convert
Overview:
As a Fulfillment Associate, Document Management and Processing, you will ensure that legal documents received by our offices are processed accurately and efficiently, confirming receipt of the documents by our clients. These documents are time-sensitive, so this role requires attention to detail and the ability to excel in a fast-paced environment in support of smooth operations. Your role will be essential in meeting customer service standards and fulfilling the duties of a registered agent for our clients.
Responsibilities:
* Discern which documents received by our company are legal Service of Process (SOP), based on statutes and industry standards.
* Process all SOP documents using our proprietary work site, providing delivery instructions to receiving offices and forwarding scanned copies to clients.
* Communicate with internal receiving offices and third-party vendors regarding documents.
* Ensure delivery and confirmation of all SOP documents by end-user clients through email, phone, and FedEx tracking.
* Answer client queries regarding SOP and account tools that interact with legal documents; update client accounts as necessary.
* Retrieve, sort, and distribute incoming mail, scanning documents that are governmental agency correspondence.
* Log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients.
Skills & Qualifications:
* Highly detail-oriented with strong organizational skills.
* Analytical, critical thinking, and problem-solving skills.
* Ability to carefully read and interpret state and legal documents.
* Self-directed with the ability to work efficiently with minimal supervision.
* Able to work independently and collaboratively, assisting coworkers by sharing information and knowledge.
* Comfortable working in a time-sensitive, high-volume environment.
* Creative in identifying process improvements and increasing efficiency.
* Effective verbal and written communication skills; strong relationship-building ability.
* High school diploma or equivalent required; some college highly preferred.
* Experience with Microsoft Office (Outlook, Excel, Word) and Adobe Acrobat.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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