Job Description

Title: Ecommerce Operations Manager

Location: Hybrid (NYC – 3 days in office)

Salary: $110,000 - $115,000 per year base + benefits

Industry: Retail

Contact : Courtney.Wells@forsythbarnes.com

Brief Overview:

The E-Commerce Operations Manager is responsible for optimizing and overseeing daily online retail operations to ensure seamless customer experience and efficient business processes. This role bridges merchandising, fulfillment, customer service, marketing, and technology teams to drive operational excellence, improve efficiencies, and support revenue growth. The ideal candidate is highly organized, analytical, and experienced with e-commerce systems, logistics workflows, and data-driven decision-making.

Job Responsibilities:

• Oversee daily site functionality ensuring product accuracy, pricing updates, promotional setup, and customer experience alignment.
• Manage product uploads, categorization, site navigation, and inventory feeds.
• Conduct regular QA of product pages, checkout flows, landing pages, and site search.
• Partner closely with warehouse/fulfillment team to ensure accurate and timely order processing and shipping.
• Monitor order flow, backorders, cancellations, and operational bottlenecks; develop solutions to prevent service interruptions.
• Manage reverse logistics, including returns processing and exchanges workflow improvements.
• Track and report KPIs including order volume, fulfillment SLAs, return rates, conversion friction, and operational costs.
• Develop dashboards and operational scorecards to support ongoing improvement initiatives.
• Serve as a key user and administrator for e-commerce platforms, OMS, WMS, and related tools.
• Participate in platform enhancements, testing, and integrations with third-party apps.

Job Requirements:

• Bachelor’s degree in Business, Supply Chain, Operations, or related field.
• 3–6 years of e-commerce operations or supply chain experience (retail or consumer goods preferred).
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, BigCommerce, Salesforce Commerce Cloud).
• Experience with OMS, WMS, ERP and/or marketplace integration tools.
• Experience with 3PL management.
• Familiarity with digital analytics platforms (Google Analytics, Looker, Tableau).
• Advanced Excel / Google Sheets proficiency; comfortable analyzing data and building reports.
• Excellent organizational, communication, and project management skills.
• Ability to work cross-functionally and thrive in a fast-paced, growth-oriented environment.

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