Job Description

Dunkin' onsite position Manager position in Dorchester (Boston area) to manage high volume Dunkin' store. We are seeking a dynamic, results-driven Store Manager who is passionate about delivering exceptional service while upholding the mission, vision, and values of Dunkin'. As the Store Manager, you will be responsible for overseeing the day-to-day operations of your Dunkin' store, ensuring that all processes run smoothly, from customer service to staff performance. Your role will be integral in cultivating a positive, energetic environment that fosters customer loyalty and enhances the Dunkin' brand experience.

This highly visible Dunkin' requires a leader who can inspire team peformance, think strategically, creatively address business challenges, and build customer loyaty. This is an exciting opportunity to make an impact by driving business performance and promotion our mission for delivering the best product and excellent service.

Key Responsibilitiesn include:

• Excellence in Retail Operations: Ensure smooth day-to-day operations, maintaining high standards of service, product quality, and store cleanliness.
• Customer Loyalty & Engagement: Foster a positive and welcoming atmosphere, inspiring customer loyalty while promoting the Dunkin' brand.
• Team Leadership & Development: Lead, motivate, and engage a high-performing team, ensuring alignment with Dunkin’s values and business objectives.
• Achieve Short-Term Business Goals: Oversee the implementation of daily goals and initiatives to ensure efficiency and excellence in service delivery.
• Drive Store Traffic & Growth: Create strategies to attract new customers, increase foot traffic, and boost sales.
• Financial Management & ROI: Monitor store performance, optimize resources, and implement strategies to maintain profitability and ensure financial compliance.

Qualifications:

• Leadership & Engagement: Strong leadership skills with the ability to inspire and engage a team.
• Experience: Minimum 2 years of store management experience in a fast-paced, customer-focused environment.
• Education: Associate’s degree or equivalent experience.
• Customer-Centric & Team-Oriented: A passion for providing exceptional customer service and developing high-performing teams.
• Revenue-Driven: Strong business acumen with a focus on achieving financial targets and driving growth.

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