Job Description

We are seeking to empower a highly motivated, goal-focused, customer-oriented team member for the role of Director, Operations. Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As a Director, Operations, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity? If you just thought, “I got this” then read on!

Job Details:

• Salary: $100,000-$110,000 /year + bonus + long-term incentive
• Successful candidate must live in AZ - Phoenix Metro
• This role will oversee teams in AZ, CO, NM, NV

Job Overview: As the Director of Operations (Divisional), your responsibilities will include, but are not limited to, the following:

• Oversee the overall management of multiple self-storage facilities. You will report to the Vice President of Operations, leading multiple supervisors of supervisors, i.e., you will lead leaders. Typically, you will oversee 4-5 District Managers, who each oversee 3-8 Senior Property Managers, who each oversee approximately 5 self-storage locations, each with 1 or more team members. NSA stores are typically open 5-6 days per week, and our Divisional Directors are expected to be in the field two to three (2-3) weeks per month, managing the team and facilities.
• Foster a culture that demonstrates the core values of National Storage Affiliates of INTEGRITY, ACCOUNTABILITY, HUMILITY, COMPASSION with team members at all levels.
• Host and/or attend virtual meetings that occur on a set schedule: Weekly, Bi-Weekly, Monthly, Bi-Monthly, Quarterly, and Annually. Host and/or attend impromptu meetings as the need arises.
• Host monthly (or more frequently, as needed) 1:1 meetings with your direct reports.
• Host quarterly (or more frequently, as needed) 1:1 personal development meetings (‘IDP’) with your direct reports.
• Host quarterly group meetings with your direct reports to discuss their leadership team’s development.
• Partner with our Recruiting Department and interview for open positions.
• Coach, develop, performance manage, and mentor leaders and team members within the division. This includes ‘shoulder to shoulder’ travel with all employees; virtual meetings, etc.
• Ensure that your team members complete their new hire training and are compliant in completing ongoing employee training.
• Audit 10% of Living Quarters within the division each quarter.
• Ensure all facilities and team members adhere to company safety standards and operational procedures.
• Own the financial performance of the division through deep dive reviews and partnering with leader lines and support departments on strategies to enhance the business. Also coach leaders and team members within the division to become proficient students of the business to meet financial goals.
• Review and monitor maintenance and planned capital expenses at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA Storage brands.
• Contract and license oversight.

Position Requirements:

• All work must be done in accordance with safety regulations and applicable safety policies and standards.
• Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting up to 50 pounds. Physical Requirements: Ability to walk outside for several hours with team members, including during inclement weather, ability to climb multiple flights of stairs, ability to lift storage unit doors, ability to climb ladders (when appropriate per policy).
• Travel by car or plane, as required, to storage facilities within the division and physically inspect properties. Travel Requirements: Ability to travel by rental vehicle, personal vehicle (when appropriate by policy), and on an airplane to properties. Must be in the market up to 75% of working days per month. This includes overnight travel, out of state in some cases. On-site presence in properties within the division up to three (3) weeks per month.
• Multi-unit property management experience required.
• Management experience with leaders of leaders.
• Excellent time management and multi-tasking skills utilizing cadence of calendars and schedules.
• Excellent customer service, sales experience, phone skills, organizational skills, computer skills, including Microsoft Office: Outlook, Teams, PowerPoint, Word, Excel and Power BI.
• Accurate record keeping and filing. Proficient math skills for auditing purposes, cash handling experience.
• Host and/or attend virtual meetings, supporting a culture of being on camera when possible.
• Must have a reliable vehicle, a valid driver's license, and insurance.
• Must be able to pass and maintain a clean criminal background check.
• Work Monday-Friday from 9am to 5pm and may be on call on Saturday and Sunday.
• Must live within 20 miles of the market area for this specific job posting or be open to relocating to within 20 miles of the geographical area for this specific job posting. Must also live within 50 miles of a major airport.
• Must have a reliable and secure internet connection.

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