Director, Northern Border and International Customs Operations Job at Global Scouting Group, Port Huron, MI

d2ZkS1NrbmNaSjZ0dU85cFgwREg3eW5Da1E9PQ==
  • Global Scouting Group
  • Port Huron, MI

Job Description

We’re excited to share an opportunity for a Director, International Customs Operations based at our Port Huron, MI facility (operating 24/7/365). This leadership role will oversee our customs brokerage entry processing teams, guiding the operation through multiple layers of management and supervision.

The Director will be responsible for Station P&L, Workflow management, team performance, strategic planning, KPI achievement, productivity, coaching, and evaluation. Additionally, this role carries full accountability for the facility’s operational success and profitability.

Key Responsibilities:

• Organize, delegate, and plan daily operations for the team to ensure efficient workflow.

• Monitor shipment status within Entry Processing and Records, identify issues, and ensure timely resolution.

• Support Customer Service with incident and exception management.

• Build and maintain strong relationships with key internal and external partners.

• Continuously assess team performance and implement improvement plans as needed.

• Identify training needs and create development opportunities to build a highly skilled department.

• Serve as a subject matter expert for operational questions related to serviced accounts.

• Ensure proper customer onboarding is completed before transitioning to regular operational service.

• Drive continuous improvement across all operational processes, including offshore functions.

• Manage HUB customer accounts receivables and address bad debt.

• Develop and maintain customer relationships, including conducting quarterly business reviews with top clients.

• Stay informed of upcoming CBP changes and lead internal updates for training, customer communication, and system adjustments.

• Oversee processing of International Air/Ocean entries and Northern Border Truck shipments.

• Ensure entries are processed in full compliance with CBP regulations, maintaining an error rate below 1%.

• Directly manage staffing and processes to meet KPIs, including centralized, offshore, and decentralized vendor teams.

• Achieve budget targets through effective revenue and cost management.

• Collaborate regularly with senior internal stakeholders on high-impact issues requiring cross-functional coordination.

• Contribute to long-term strategic planning and leverage internal networks to drive results.

• Foster cross-team collaboration, empowerment, and engagement.

 

Skills & Qualifications:

• Bachelor’s degree in a related field and 10+ years of relevant industry experience

• Active U.S. Customs Broker License required

• Proven ability to develop and execute a strategic vision for customs operations that balances compliance, customer service, commercial impact, and shareholder value

• Demonstrated expertise in process improvement and maintaining operational standards

• Strong analytical and problem-solving skills

• Excellent verbal, written, and interpersonal communication abilities

• Proficient in Microsoft Office Suite and other relevant business applications

• Effective leadership and team management skills, including coaching and talent development

• Solid financial acumen, including budgeting and cost management

 

Job Tags

Work at office,

Similar Jobs

ShipAmigo

Fulfillment Warehouse Manager Job at ShipAmigo

 ...Overview Join our dynamic team at ShipAmigo as a Fulfillment & Warehouse Manager in San Diego/Otay Mesa, CA, where you will play a pivotal role in setting up and optimizing our warehouse and ensuring accurate and on time order fulfillment for eCommerce brands. You will... 

TOM FORD FASHION

Sales Associate Job at TOM FORD FASHION

JOB TITLE : Sales Associate REPORTS TO: General Manager Job Purpose: The Sales Associate is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPIs. Acting as a brand ambassador, the...

Intellectt Inc

Industrial Automation / Controls Engineer Job at Intellectt Inc

 ...Experience: 310+ Years Job Description: Seeking an Automation / Controls Engineer with hands-on experience in PLC, SCADA, HMI, or Robotics to support industrial automation systems. The role involves programming, troubleshooting, and supporting automated equipment in... 

Guthrie

Phlebotomist I - Laboratory Collection - Part Time Job at Guthrie

Summary: Responsible for the collection of blood and other specimens from all patient populations using prescribed procedures with accuracy, skill, professionalism, and superb customer service. Duties may require on and off-site phlebotomy, specimen transport and specimen...

Nanny Poppins Agency

Full-Time Nanny Job at Nanny Poppins Agency

 ...Full-Time Live-Out Nanny Compensation: $25-$30 an hour Schedule: MondayFriday (8 hours/day; flexible hours) Children: 4-year-old boy, 2-year-old boy, 1-month-old girl Family Overview: A warm, professional family living in a community neighborhood is seeking...