Job Description

We’re excited to share an opportunity for a Director, International Customs Operations based at our Port Huron, MI facility (operating 24/7/365). This leadership role will oversee our customs brokerage entry processing teams, guiding the operation through multiple layers of management and supervision.

The Director will be responsible for Station P&L, Workflow management, team performance, strategic planning, KPI achievement, productivity, coaching, and evaluation. Additionally, this role carries full accountability for the facility’s operational success and profitability.

Key Responsibilities:

• Organize, delegate, and plan daily operations for the team to ensure efficient workflow.

• Monitor shipment status within Entry Processing and Records, identify issues, and ensure timely resolution.

• Support Customer Service with incident and exception management.

• Build and maintain strong relationships with key internal and external partners.

• Continuously assess team performance and implement improvement plans as needed.

• Identify training needs and create development opportunities to build a highly skilled department.

• Serve as a subject matter expert for operational questions related to serviced accounts.

• Ensure proper customer onboarding is completed before transitioning to regular operational service.

• Drive continuous improvement across all operational processes, including offshore functions.

• Manage HUB customer accounts receivables and address bad debt.

• Develop and maintain customer relationships, including conducting quarterly business reviews with top clients.

• Stay informed of upcoming CBP changes and lead internal updates for training, customer communication, and system adjustments.

• Oversee processing of International Air/Ocean entries and Northern Border Truck shipments.

• Ensure entries are processed in full compliance with CBP regulations, maintaining an error rate below 1%.

• Directly manage staffing and processes to meet KPIs, including centralized, offshore, and decentralized vendor teams.

• Achieve budget targets through effective revenue and cost management.

• Collaborate regularly with senior internal stakeholders on high-impact issues requiring cross-functional coordination.

• Contribute to long-term strategic planning and leverage internal networks to drive results.

• Foster cross-team collaboration, empowerment, and engagement.

Skills & Qualifications:

• Bachelor’s degree in a related field and 10+ years of relevant industry experience

• Active U.S. Customs Broker License required

• Proven ability to develop and execute a strategic vision for customs operations that balances compliance, customer service, commercial impact, and shareholder value

• Demonstrated expertise in process improvement and maintaining operational standards

• Strong analytical and problem-solving skills

• Excellent verbal, written, and interpersonal communication abilities

• Proficient in Microsoft Office Suite and other relevant business applications

• Effective leadership and team management skills, including coaching and talent development

• Solid financial acumen, including budgeting and cost management

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