Desktop Support Specialist Job at Convergenz, Tulsa, OK

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  • Convergenz
  • Tulsa, OK

Job Description

Job Title : Desktop Support

Location : Tulsa, OK (hybrid)

Duration : 4 months – possible extension/potential conversion

Responsibilities

  • Provide general desktop and end-user support for a diverse user base
  • Deliver hardware and software support across enterprise environments
  • Respond to, track, and resolve incident and service request tickets in a timely manner
  • Maintain and support office technology and workstation equipment
  • Provide front-facing customer service with a strong focus on user satisfaction
  • Deliver Level 1 and Level 2 support for enterprise applications and systems
  • Support Microsoft Office Suite and backend office applications
  • Manage devices using Microsoft Intune
  • Perform user and access management using Active Directory
  • Support remote desktop and endpoint management tools

Qualifications

  • Bachelor’s degree preferred
  • Candidates without a degree must have an additional 5 years of relevant experience

Required Skills

  • Strong technical troubleshooting skills
  • Excellent customer service and communication abilities
  • Experience providing desktop support in an enterprise environment

Preferred Skills

  • Experience supporting users in banking or law firm environments
  • Familiarity with Apple iOS devices
  • Experience using Adobe Acrobat

Job Tags

Work at office, Remote work,

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