Job Description

The Opportunity:

Fujitsu General America, Inc. (FGAI) has been making the hottest places cool and the coolest places more comfortable for over 50 years now. We provide high quality heating and cooling solutions to meet just about any need, backed by the support of individuals like you! FGAI is seeking a Data Processing Coordinator and in this role, the candidate will be responsible for managing product information across multiple product lines, ensuring accurate data, updates, and specifications are tracked in the internal ERP system. The role also requires the ability to capture and edit product images for use in internal and external systems.

What You'll Do Every Day:

• Create and maintain product parts lists and exploded views for products in the database, ensuring all product details are accurate and complete.
• Update existing parts information as needed, including parts status, Trading Partner information (TPI) and eCommerce messages.
• Upload accurate inventory levels to ECommerce platform.
• Photograph product parts for the ECommerce platform, including basic editing and uploading.
• Ensure accurate and timely updates of item statuses across integrated systems, maintaining alignment of product data across all platforms.
• Coordinate with relevant departments to address any discrepancies or issues related to part lists or exploded views.
• Regularly audit product data for accuracy and completeness, making necessary corrections as required.
• Assist in creating and maintaining reports on product performance, inventory status, and related metrics to support data-driven decision-making.
• Support the Customer Service team by answering parts-related inquiries, including assisting customers.

The Ideal Candidate:

• High School diploma or GED equivalent required.
• Associate College Degree preferred.
• Two plus years of experience in prior customer service role preferred.
• Strong attention to detail with the ability to ensure data accuracy and consistency
• Proficient in Microsoft Office Suite, particularly Excel; familiarity with database management systems is a plus.
• Strong organizational abilities to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills
• Ability to take high-quality product photos, edit images, and upload them to digital platform
• Ability to identify issues and propose solutions
• Reliable transportation for commuting to the office and NJ warehouse visits as needed (about 2-3 times per month).

What We Offer:

• Work for a large successful global organization that is considered an innovative leader in HVAC
• Casual Work Environment
• Comprehensive health and dental plan, life, and disability insurance
• 401(k) program with company match
• Paid Time Off and Holidays
• Salary commensurate with experience

FGAI is an equal opportunity employer to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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