About TraxNYC
TraxNYC is one of New York City’s leading custom jewelry houses, serving global clientele with premium gold, diamond, and luxury timepiece designs. Our brand thrives on precision, creativity, and execution at the highest level — and we’re now seeking a driven, versatile professional to help us elevate our customer experience and internal operations.
The Role
We’re hiring a Customer Service & Operations Specialist — someone who does far more than just answer phones . You’ll act as the bridge between our clients, sales team, and production departments, ensuring every customer interaction reflects the excellence our brand is known for.
This role is ideal for someone who is:
You’ll be trained directly by senior leadership and play a hands-on role in optimizing communication, tracking orders, managing escalations, and ensuring smooth coordination across departments.
Key Responsibilities
What We’re Looking For
Compensation & Growth
This Role Is Not For You If:
Apply If You:
TraxNYC
New York, NY 10036
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Ability to Commute:
Work Location: In person
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