Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

d3ZaSVFrTGRZSm10dHV4cVZVbk02Q0hGa3c9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Dana-Farber Cancer Institute

Oncology Infusion Pharmacist - Pediatrics Job at Dana-Farber Cancer Institute

 ...Overview The Infusion Pharmacist II is responsible for the oversight of the preparation and compounding, order verification, and...  ...regulations governing pharmacists and the practice of pharmacy within oncology or sterile compounding. The Infusion Pharmacist II is... 

Intellectt Inc

Industrial Automation / Controls Engineer Job at Intellectt Inc

 ...Experience: 310+ Years Job Description: Seeking an Automation / Controls Engineer with hands-on experience in PLC, SCADA, HMI, or Robotics to support industrial automation systems. The role involves programming, troubleshooting, and supporting automated equipment in... 

TOM FORD FASHION

Sales Associate Job at TOM FORD FASHION

JOB TITLE : Sales Associate REPORTS TO: General Manager Job Purpose: The Sales Associate is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPIs. Acting as a brand ambassador, the...

Klear Title

Outside Sales Representative Job at Klear Title

 ...make a real impact, this role is for you. Location: Lansing, Michigan (hybrid) Territory: State of Michigan Schedule: Part-Time or Full Time Compensation: Draw + Commission What You'll Do Build relationships with real estate agents, loan... 

Freshpoint

Local Delivery Truck Driver Job at Freshpoint

 ...experience please APPLY! JOB SUMMARY All drivers run daily routes with frequent stops and are required to load packages onto hand trucks and unload product at each stop on the...  ...experience or applicable background driving a straight truck Valid Commercial Driver's...