Customer Service Representative Job at Addison Group, Lake Zurich, IL

d2ZaTVFFN2NhNW1qdE90clVrRE43eTNHbHc9PQ==
  • Addison Group
  • Lake Zurich, IL

Job Description

Job Title: Customer Experience Representative

Location: Lake Zurich, IL (fully onsite)

Industry: Medical Equipment

Pay: $23 - $25 / Hourly

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Contract to Hire

About Our Client:

Our client is a Global leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers. This role offers stability, core business hours and work/life balance.

Job Description:

Calling all professional Customer Service, Administrative, Hospitality experienced candidates with order entry!! This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities:

  • Process daily customer orders via phone, email, fax, and electronic systems.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
  • Handle shipment, billing, warranty, and product-related inquiries.
  • Support internal training initiatives for non-technical customer service processes.

Qualifications:

  • High school diploma required
  • Minimum of 2 years of product based customer service experience
  • Strong technical skills, professional business correspondence and follow-up to utilize different software platforms
  • Familiarity with SAP or Salesforce is a plus.
  • Must be able to commute everyday onsite to Lake Zurich .

Additional Details:

This position is based on-site and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.

Perks:

  • Beautiful office with cafe, newly remodeled work spaces
  • Supportive, friendly and collaborative work environment
  • Plenty of training and coaching
  • Normal business hours, no weekends. Not a call center environment.
  • Beautiful office, friendly and everyone works together
  • Professional development and growth opportunities

Job Tags

Hourly pay, Contract work, Work at office,

Similar Jobs

Chris Amato's Body Werks

Automotive Technician Job at Chris Amato's Body Werks

 ...vision of excellence with every customer interaction. Role Description This is a full-time on-site role for an Automotive Technician, located in Oceanside, CA. The Automotive Technician will be responsible for performing vehicle maintenance, conducting oil... 

T2 Systems

Quality Assurance Automation Engineer Job at T2 Systems

 ...Position Overview The QA Automation Engineer ensures the quality and reliability of software products. You will develop and maintain automated test scripts, performance tests, and other test types to validate product functionality and stability. Strong analytical skills... 

3i Law

Immigration Attorney Job at 3i Law

 ...looking for a forward-thinking, experienced immigration attorney to join our growing team. We are driven by the simple idea...  ...not accepting resumes from recruitment firms at this time. Job Types: Full-time, Part-time Pay: $135,000.00 - $275,000.00 per year Benefits... 

CSI Sports

Creative Services Director Job at CSI Sports

 ...CREATIVE SERVICES DIRECTOR Be a Part of the Fastest Growing Sports Channel Worldwide About CSI SPORTS CSI SPORTS is a leading sports media company delivering premium content across television, digital, and live events. With a global footprint and a deep passion... 

Tang+Company

Marketing Specialist Job at Tang+Company

 ...Marketing Specialist Location: Torrance, CA (Hybrid: 4 days onsite, 1 day remote) Job Type: Full-Time Salary: $70,000$85,000 DOE About CanQualify CanQualify delivers supplier management and prequalification solutions through intuitive software and exceptional...