Job Description

Job Title: Customer Experience Representative

Location: Lake Zurich, IL (fully onsite)

Industry: Medical Equipment

Pay: $23 - $25 / Hourly

Benefits : This position is eligible for medical, dental, vision, and 401(k).

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About Our Client:

Our client is a Global leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers. This role offers stability, core business hours and work/life balance.

Job Description:

Calling all professional Customer Service, Administrative, Hospitality experienced candidates with order entry!! This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities:

• Process daily customer orders via phone, email, fax, and electronic systems.
• Respond promptly and professionally to customer inquiries and complaints.
• Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
• Handle shipment, billing, warranty, and product-related inquiries.
• Support internal training initiatives for non-technical customer service processes.

Qualifications:

• High school diploma required
• Minimum of 2 years of product based customer service experience
• Strong technical skills, professional business correspondence and follow-up to utilize different software platforms
• Familiarity with SAP or Salesforce is a plus.
• Must be able to commute everyday onsite to Lake Zurich .

Additional Details:

This position is based on-site and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.

Perks:

• Beautiful office with cafe, newly remodeled work spaces
• Supportive, friendly and collaborative work environment
• Plenty of training and coaching
• Normal business hours, no weekends. Not a call center environment.
• Beautiful office, friendly and everyone works together
• Professional development and growth opportunities

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