Job Description
Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours.
Responsibilities:
- Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed. - Lead root-cause analysis.
- Manage trades to completion of service requests to customers’ satisfaction.
- Perform minor service related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and P.O.’s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage, contain, and continuously improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies of the Division.
- Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.
Required Skills & Experience
• 2+ years of customer service experience
• Experience working with subcontractors, vendors, or partners
• Ability to manage warranty/customer service processes in a high volume, fast paced environment
Nice to Have Skills & Experience
- Construction or warranty experience
- Property Management, retail, rental car, or call center experience
...Analyst. AIZOON USA is expanding its Cybersecurity Division and seeks skilled Cybersecurity Analysts to operate and manage cyber security platforms. In this critical role, you'll be responsible for security threat monitoring, incident response, risk assessment, and...
...Senior Buyer / Merchant Position Summary The Senior Buyer/Merchant is a key leader within the Buying & Merchandising team, responsible for independently managing a portfolio of brands and driving strategic growth, brand development, and operational excellence. This...
Adecco Creative and Marketing partnered with a luxury jewelry enterprise to hire a Partnerships Coordinator. Job Title: Partnerships Coordinator Location: Hybrid New York City (4 days onsite per week) Contract Duration: Through May 31, 2026 Pay Range: $...
...Under the direction of the Human Resources Manager, the EHS Manager will develop, execute, and oversee comprehensive safety and environmental programs to maintain a culture of EHS excellence and compliance. The EHS Manager will act as a resource for all employees for their...
...About the Role Seeking a Global New Product Development (NPD) Sourcing Manager to lead... ...operational excellence across our global supply network. This role is critical in aligning... ...trends, commodity pricing, and supply chain risks to proactively adjust sourcing strategies...