Job Description

MB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007 and based in Carrollton, TX, is actively hiring a CRM Administrator! This is an excellent opportunity to work in a highly collaborative team while independently managing multiple job tasks and responsibilities.

MB2 proudly collaborates with more than 786 Dentist Owners and supports over 792 practices across 45 states. Under the visionary leadership of our CEO, Dr. V, you will find a fulfilling career within the MB2 family right from the start. Join us today and discover why MB2 is widely recognized as an exceptional workplace that fosters professional growth and an unparalleled sense of community.

We are excited to offer our team members a competitive compensation package that includes medical/dental/vision/life insurance, long and short-term disability, generous PTO, paid holidays, traditional and Roth 401(k) options, and much more!

Qualifications:

• Bachelor’s degree required.
• Have certifications in HubSpot Sales, Marketing Software, and Service Hub.
• Minimum 5-7 years of experience with HubSpot or as a HubSpot administrator.
• Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Ability to problem solve, diagnose problems, and troubleshoot issues.
• Familiarity with tools that may be integrated with HubSpot (e.g., Outlook, Slack).
• Experience with managing email marketing campaigns through HubSpot Marketing Hub to include email workflows, list segmentation, and performance tracking.
• Demonstrated ability to integrate and optimize Google advertisements within HubSpot, including conversion tracking setup, campaign tagging, and reporting.
• Ability to communicate and work effectively across multiple stakeholders.
• Strong skills in project creation and management, including intake of tasks, prioritization, and successful delivery.
• Ability to work 40-50 hours a week at the MB2 main office.
• High level of interpersonal skills with both strong written and verbal communication skills.

Job Requirements:

• Responsible for new user setups and deactivation, including data transfer for deactivated users.
• Manage membership access, database permissions, and security controls.
• Establish and manage data reporting and dashboard views for internal and external users.
• Customize and manage data properties across multiple objects (contacts, companies, deals, tickets, payments, etc.).
• Establish standardization of notification presets and custom index/record views.
• Implement & maintain Sales, Marketing, and Service processes into the HubSpot CRM.
• Maintain assets needed for sales operations (meeting links, templates, and sequences).
• Build, maintain, and troubleshoot workflows and automation rules.
• Set up and manage integrations with third-party resources.
• Collaborate with brand management and marketing to ensure campaign tracking and performance analytics are documented.
• Track HubSpot usage, subscription costs, and billing, and update accordingly with the company’s needs.
• Collaborate with different stakeholders on building and maintaining web forms and landing pages.
• Maintain currency with HubSpot updates and feature changes, and determine any impact on the work process.
• Provide platform training and support to users as needed.
• Create documentation & SOP around CRM usage.
• Monitor system performance & identify areas of improvement.
• Support day-to-day operations, which include interacting with users and external partners.
• Lead ad-hoc project implementation as dictated by the company’s strategic needs.

MB2 Dental Solutions, LLC is an equal opportunity employer.

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