Job Title : Account Management Assistant
Pay: $19-$21 ph
Location: Rochester, NY - Hybrid 3 days in office
Schedule: Monday through Friday, 40 hours per week
Department: Contracts Department
12-month contract to hire
Position Summary
The Account Management Assistant plays a critical role in supporting service operations by managing account service entitlements and administering billing processes for Service Contracts, Software Assurance, Time & Material services, and Professional Services. This role requires a customer-focused mindset, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
• Manage and maintain service entitlements for customer accounts
• Administer billing for maintenance agreements, software assurance, and professional services
• Support inbound customer inquiries via the department’s 800#
• Perform account updates and install base management
• Generate contract renewal quotes and process contract invoicing
• Post invoices in ERP systems and manage credit disputes
• Process Time & Material work orders
• Proactively contact end users to renew lapsed maintenance or software assurance agreements (coverage lapsed >45 days)
• Maintain strong relationships with direct customers, channel partners, multi-vendor service providers, and national accounts
Required Skills & Qualifications
• Strong knowledge of enterprise systems and ERP platforms
• Excellent organizational and multitasking abilities
• Responsive and attentive to customer needs with strong listening skills
• Deep understanding of Go-to-Market strategy and service offerings
• Proficient in Microsoft Office Suite, especially Excel
• Strong verbal and written communication skills
• Sales acumen and ability to promote service renewals
• High attention to detail and commitment to quality
• Ability to work independently and collaboratively within a team
• Adaptable to shifting priorities and fast-paced environments
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